• How do I login to my account?
• I can't telnet into my account. Why?

• What is your DNS information?
• How do I add domains to my account?
• How do I add subdomains like members.mydomain.com?
• How do I add stats to my domain?
• How do I view my stats?
• My web site doesn't load! I get a "403 Forbidden" error message.

• How do I configure or define custom "php.ini" settings?

• Where can I download an FTP program?

• How do I add FrontPage Extensions to my web site?
• How do I connect to my web site using FrontPage?
• Forms are not working in FrontPage. What's wrong?

• What is the path to Perl, Sendmail, Date, etc?
• Why does my CGI say "Internal Server Error"?
• Why does my CGI say "Premature End of Script Headers"?
• Where can I find CGI/Perl scripts for my site(s)?
• Where can I download FormMail?

• How Do I set up a MySQL database?

• I'm trying to send mail but an error pops up. What gives?
• How do I set up email addresses?

• How do I password protect a folder or directory on my site?
• How do I make custom 404, 403, etc, error pages?
• Can I block certain IP addresses from accessing my site?
• How can I stop people from hotlinking to my site?

SSH is required to login to our servers.

Download SSH client - PuTTy

There are two ways to check your web site's stats:

1. Login to your account via the web, click the "Domains" menu option. There will be a link to "View Stats" next to each domains where stats have been enabled.

2. In your browser, go to: http://www.your_domain.com/stats/usage (replace the bold section with your domain name)

Some popular FTP programs for the PC include:

• Filezilla (free)
• Cute FTP by GlobalScape
• FTPVoyager by RhinoSoft
• SmartFTP by SmartFTP

For the Mac:

• Fetch by Fetch Softworks

FrontPage 2000 and above = Web to Open: http://your_domain.com
FrontPage 98/Express = Web to Open: your_domain.com

If you have requested FrontPage extensions on your domain(s), enter the domain name as the "Web" to open. DO NOT include the "www." in the Web name, as this will return an error. If using Front Page 2000 or above, be sure to include "http://" in the domain.

If using FrontPage to design forms, you MUST enter the correct "Base Location" or this error will appear:

FrontPage Error.
User: please report details to this site's webmaster.

Webmaster: please see the server's system log for more details.

Open your Web in FrontPage. Click "Page" under the "Views" toolbar, and open the appropriate HTML form. The form should now be viewable in the right pane. Click on the "File" menu, and select "Properties". Under the "General" tab, enter the following in the "Base Location" field: http://your_domain.com/ (do NOT enter the www). Click OK and Save the new HTML form.

There are a number of wonderful CGI/Perl resource sites. Below are just a few.

• CGI Resources
• The CGI Resource Index
• Big Nose Bird
• Dynamic Drive
• Java Scripts
• Script Search

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For virtual or semi-dedicated customers:

Send an Email to support@bluegravity.com and include the following:

• Your Username and/or Customer ID
• A Database Name
• A Database Username and Password

You will receive an Email confirmation when the database has been setup.

For dedicated customers:

Send an Email to support@bluegravity.com containing a password.

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If using our SMTP server to send mail, you MUST turn ON authentication or this error will appear:

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'webmaster@your_domain.com'. Subject 'Message Subject', Account: 'username', Server: 'mail.bluegravity.com', Protocol: SMTP, Server Response: '553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)', Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC79

If using Outlook or Outlook Express: Click "Tools" -> "Accounts", and select the appropriate Email account.

Then click "Properties" -> "Servers". At the bottom of this window (under the Outgoing Mail Server divider) there will be an option that reads "My server requires authentication". This must be checked.

If not, our SMTP server will not relay Email to domains outside of our network. This policy was introduced to prevent spammers and non-legitimate customers from sending mail through our network.

Log in to your account.

First step: Click on POP3 at the top. Create a POP3 username name and password. This username is used ONLY to log into your mail account; It will not show in your email address at all. Once you've created the POP3 username and password click on Mail at the top.

Second step: Here is where you create the actual email address. Enter in the first part of the email address you want to create then choose your domain name from the drop down box. Leave "Forward to Email Address" blank. Instead, select the POP3 account you just created from the "Forward to POP3" drop down box. Click Add Email Filter. If you need to add anymore email addresses, just repeat the second step.

If you need to add email addresses for another person you should create a separate POP3 account for them.

To check your email you can either set up an account in Outlook or use webmail (or both).

To set up an account in Outlook: Open Outlook and go to Tools --> Accounts. Then click Add --> Mail. Enter the display name (example: John Smith or Your Company Name). Click next. Enter the email address you want to set up. Click next. For incoming and outgoing mail servers enter mail.bluegravity.com. Click next. For account name enter the POP3 username you created in the First Step. Enter the POP3 password. Click Finish and you're done.

To check email using webmail: Go to http://mail.bluegravity.com. Enter your POP3 username and password. Once you've logged in click on Options at the top then click on "Personal Information". Then click "Edit your Identities". Select the identity, enter your reply-to email address, click Create and that's it!

Using NOTEPAD or another text editor, create a file called ".htaccess" which contains the following lines:

AuthType Basic
AuthName "Secure Area"
AuthUserFile /htdocs/<username>/<domain>/<dir>/.htpasswd

<Limit GET PUT POST>
require valid-user
</Limit>

You will of course need to replace <username> with your username, <domain> with a domain name that is hosted by us, and <dir> with the name of the folder/directory you are attempting to password protect. The ".htaccess" file must be placed INSIDE of the folder/directory you will be protecting.

In order for surfers to be able to access this part of your site, you must create a second file called ".htpasswd" which contains the usernames/passwords. This file must be placed in the folder your are protecting (as shown above in the AuthUserFile line). By using our Password Generation Tool, you can create accounts and paste them into your ".htpasswd" file.

First, create the HTML page which will replace the standard Apache error message (for example: 404.html, 403.html, etc). If you haven't already created an .htaccess file, open a text editor, such as NOTEPAD, and create a file called ".htaccess".

For each error you wish to customize, add a line to your ".htaccess" File:

ErrorDocument 404 /404.html

NOTE: The path to the file may vary slightly if you've put the 404.html file in a different folder/directory.

The table below shows common server status codes and when they might occur.

Using NOTEPAD or another text editor, create a file called ".htaccess" which contains the following lines:

<Limit GET PUT POST>
order deny,allow
deny from 192.0.0.1
</Limit>

NOTE: Replace the IP address above (192.0.0.1) with the IP you'd like to block.

The site below has a short, helpful tutorial on the subject.
http://faq.solutionscripts.com/misc/hot_linking.html